Being a QA agent is a demanding job. It requires you to be diligent in your work to ensure everything is up to standards. When you’re a QA agent you’ll come across the need to complete manual testing when carrying out a bug report and it could be, that you don’t yet have DebugMe in your toolset. Bug reporting as a QA agent is one of the essential skills that you should have. For those who want to become a QA agent, this expert guide will give you the run down on the essential bug reporting skills that every QA agent should have. Let’s take a look.
Bug Reporting Skills QA Agents Need To Have
- Great Communication Skills
The first skill a QA agent should have is good communication. Communication is important to the overall development of the team and the direction that it goes when a bug report is being carried out. With the depths of some bug reporting and manual testing, you will be required to communicate your findings to ensure the quality assurance standard is kept well up to date. It will also update the team on problems that you may experience along the testing periods. This is why you need to have great communication skills.
- Be Good At Testing
The next skill you need to be good at is testing, obviously. QA agents test products by carrying out UAT and manual testing regularly. It requires you to have a complete understanding of different workflows, concepts, techniques and website testing tools to ensure the testing is completed to a high standard. If you’re not good at testing, then you’re not really a good person for the job.
- Have Good Tech Skills
As a QA agent you’re constantly looking for bugs in the software or products that you’re manually testing. To find bugs more efficiently you need to have good tech and development skills. You should be familiar with programming languages which have been used in the development of a product and any configurations that a system uses. You need to have a basic understanding of the backend and the frontend technologies and have the communication skills to talk to the developers about any issues that may have arisen.
- See The Perspective Of The End User
The products or software that you’re running your bug report on is generally for an end user. When conducting tests it’s important that you understand what the product is, how it’s going to help the end user and how the end user is going to use the product to their advantage. This is crucial for you to complete your bug report to the highest standards available because if the product doesn’t fulfil its designated role, it won’t be received well by the end user.
- Be A Good Negotiator
While it sounds strange, you also need to have negotiation skills when you’re a QA agent. Negotiation skills are important to help you get things done in a reasonable time frame. If your team is very busy with other work, you need to be able to negotiate with them about fitting in the fixes that you require of them after your manual testing and bug reporting has been completed. This is important if you ever hope to get the issues resolved in a timely manner.
- Be Diplomatic
Due to the fact that you’re looking for other people’s mistakes, you need to be a diplomat on how you approach your team and bring light to these issues. It can be a tough job telling people that they haven’t been as good at their job as they should have been. This is why being diplomatic about the whole situation is very important to avoid conflict in the workplace. Address any bugs with the whole team instead of individual people as this will come across better than blaming it on one person.
- Research The Issue
When you’ve completed your manual testing and the bug reporting, you need to understand the issue that you’ve found. It’s a good idea to research what you’ve found and understand what is happening with it. Without fully understanding the issue you run the risk of your results being vague. Always be prepared to research the issue more in depth to help improve your knowledge on the product at hand.
- Good Work Ethics
Last, but not least, QA agents need to have good work ethics. Due to the complexity of the bug reporting task at hand, you need to be able to work efficiently to be able to meet deadlines. Without good work ethics you run the risk of deadlines being missed, workload backup, and complications with the product not being sent out to the public in time. Always set a standard of work ethics that you want to strive for, and keep them to the best of your ability.
Becoming a QA agent is so much more than checking for bugs. As you can see above, QA agents should have all these bug reporting skills to help ensure they are completing the job to the highest standard available. So are you looking to become a QA agent? Do you have any of these skills?
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