Running a digital team and being a digital project manager or a product owner is an important job. When working with your (possibly remote) team it’s important to give them quality and constructive feedback, instead of negative feedback to ensure their moral and productivity stays high. For those who are struggling to give constructive feedback to their people, here are some of the ways you can make this happen without creating too much negativity within the team.
How to Give Constructive Feedback
Be Clear and Straight To The Point
When giving feedback it’s important to address your team with a clear message. Get straight to the point and don’t walk around the subject. When talking about the feedback it’s also important to share the purpose of why you’re bringing it up. It could be that sales have dropped and the method that was used to promote a business may need to be addressed. By giving the purpose of why you’re bringing the feedback to their attention, it will help your team understand where you’re coming from better and give them more motivation to change things to meet a better outcome.
Separate Your Emotions
When giving any feedback to your team it’s important to avoid giving it when you’re in an emotionally charged state of mind. If you’re angry, frustrated or have the urge to lash out, stop, re-frame yourself and give the feedback when you’re in control of your emotions and you’re calmer. Being emotional while giving the feedback can cause miscommunication and can cause your team to shut down and become defensive.Give constructive and quality feedback to your (remotely working) digital team Click To Tweet
Give Alternative Solutions To The Problem
If you have specific ideas that may help in relation to the feedback, be open and willing to share them with your team members. You may have a solution that no one else thought of and it will help the conversation stay positive and focused on solving the issue at hand while keeping blame out of the equation.
Highlight The Facts
When giving any form of feedback it’s a good idea to highlight and give any facts to back it up. If there’s been a sales drop, show your team this. If you have evidence of misconduct, show the team member that it is related to. As an example instead of saying ‘Laura informs me that sales are down 3 percent since you’ve implemented your area of the marketing strategy’, why not try ‘We’ve noticed a 3 percent drop in the last 3 months as seen in our reports here, how about we look into this and see which areas of the marketing strategy we can improve on’. Putting a positive spin on negative feedback allows you to create a more productive solution to the problem.
Contact The Person Directly Who Is Related To The Feedback
Instead of making the feedback public to the whole team, work on contacting the person directly and discussing it with them. There’s no point negatively reporting to the whole team about one person’s mistakes as this will make them feel embarrassed and defensive.
Give Feedback At The Right Time
When giving feedback it’s all about the timing. Unless it’s extremely urgent it’s a good idea to give feedback early in the morning when the team’s mind is fresh and ready to tackle the problem at hand. It should also be given very soon after the behavior or action occurs. Don’t give it a week later, it’s no longer relevant. Keeping in contact with your team on a regular basis will help grow the team and move it forward. DebugMe is the perfect tool for this if you are working remotely or you are making a digital project or product.
Show Your Support
When sharing feedback, it’s a good idea to show your support by showing your team you still entrust them to do the job for you. Emphasize the main points that need to be addressed, the actions that could be taken differently to solve a problem, and encourage your team or team member that they’re doing a good job otherwise. Keeping a positive spin on things at the end and still showing your support will keep them motivated and willing to improve the situation
Running a team is a big job for any boss or project manager. When giving constructive feedback it’s important to know the best ways on how to deliver it to make your feedback less negative and more positive. So have you changed the way you give feedback to your team?